1. Eligibility before engagement
Every route starts with the public content or profile, a concise factual context and the possible ground. A free check is not a promise that the content can or will be removed. It is also not an automatic submission to a platform.
We look for a specific policy, privacy, safety, ownership, publisher or other legitimate ground. We may recommend mitigation, correction, response guidance, monitoring or no action where removal is not realistic.
2. Every paid case has a written scope
Before paid work starts, Reviewell will agree in writing on the target URL or content, intended route, evidence needed, expected deliverables, exclusions, the fixed fee per review, when it becomes due and material risks. A new platform, new URL or materially changed facts may require a new scope.
Neither a homepage price nor an eligibility email alone creates a paid engagement. Reviewell does not file a report, contact a third party or make a legal submission before the relevant scope is accepted.
3. Truthful, minimal evidence
Clients must provide information they are entitled to share and that they reasonably believe is accurate. We seek the minimum evidence needed for the route. We do not manufacture records, create false reviews, impersonate people, use threats, make unsupported legal claims or attempt to suppress genuine criticism.
Where immediate safety is at risk, contact emergency services or a qualified local professional first. Reviewell is not an emergency service.
4. Transparent outcomes
Reviewell records the route taken and the material outcome that is communicated to us. An outcome may be removal, correction, de-indexing assessment, account action, a declined request, mitigation advice or no viable route. We do not publish client results or use client names as proof without explicit permission.
We cannot control platform, publisher, host, registrar, search-engine, authority or court decisions. Time estimates are indicative only and never guaranteed.
5. No removal, no fee
For review removal on Google, Trustpilot and Airbnb, the fee for each review is a fixed amount agreed in writing before work starts. Prices start at €99 per review (excl. VAT) for a review with a clear policy breach and evidence the client already holds; cases that require substantially more work — extensive evidence, several appeal rounds, a review wave, extortion or a legal route — are quoted higher before work starts. From 5 reviews in one written scope, each review's fee is reduced by 20%. Urgent handling (assessment and filing the same business day) adds €49 per review and, like the base fee, is only due if that review is removed. That fee is only due once Reviewell has confirmed the review has been removed. We confirm removal by checking both the review's direct link and the public profile, company page or listing at two moments at least 24 hours apart. A cached search result, a screenshot or a copy on another website does not count either way.
If the review remains public after the agreed route has been exhausted, nothing is owed for that review. Reviewell does not charge anything upfront, by the hour or for administration on these cases. After confirmed removal, Reviewell sends an invoice payable within 14 days.
Once work on a review has started, the engagement for that review cannot be cancelled for convenience, because the removal request may already be with the platform. If the review is removed in that period, the agreed fee remains due. Out-of-scope requests, new URLs and other content types need a separate written scope. Statutory consumer rights remain unaffected. Questions about an invoice: info@reviewell.com with your case reference.
6. 30-day re-post guarantee
A removal only counts if the review stays gone for 30 days after the confirmed removal. If the review is reinstated or posted again within those 30 days — by the same reviewer, about the same experience, on the same platform — Reviewell takes it on again at no extra cost, using the same route and evidence where possible. If Reviewell cannot get it removed again, Reviewell refunds the fee paid for that review in full, within 14 days of telling you so. Reviews by other people, or about a different experience, are a new case.
7. Urgent response
For deepfakes, doxxing, threats, non-consensual imagery or targeted abuse, preserve the URL, account details and timestamp first. Tell us if there is an immediate safety risk. The urgent route is a faster triage process; it is not a promise of a fixed response time or outcome.
8. Other services: a fixed quote first
Besides review removal, Reviewell handles content removal (fake profiles, photos, videos, deepfakes, websites, articles), privacy and identity requests (search results, personal data, data brokers, GDPR requests) and scans or monitoring. These cases differ too much for one list price, so every one of them starts with a written, fixed quote per item. The quote names the content, the route, what is included and excluded, the price and exactly when it becomes due. Nothing is filed, sent or charged before you accept it.
The quote says which of two payment models applies:
- Outcome-based (“no removal, no fee”). Used where the result can be checked the same way as a review — for example a fake profile, a photo or a duplicate listing. The fee is only due once Reviewell has confirmed the content is gone, checked twice at least 24 hours apart, exactly as in section 5. If it stays online after the agreed route, nothing is owed.
- Fee for the agreed work. Used where the deliverable is the work itself, or where the outcome depends on a third party that often answers slowly or not at all — for example a reputation audit or scan, a GDPR or right-to-be-forgotten request, a data-broker opt-out round, monitoring or profile optimisation. The fee is due once the agreed work has been delivered (for example: the requests are filed and documented, or the report is sent), whatever the third party later decides. Reviewell will tell you upfront when a positive outcome is unlikely.
Monthly services (such as monitoring or review replies) are billed per month in advance and can be cancelled at any time with effect from the next month; there is no minimum term unless the quote says so. Urgent handling for deepfakes, threats or exposed personal data is quoted separately and only applies when you choose it.
If you are a consumer (an individual, not a business), you have a 14-day right of withdrawal after accepting a quote. If you ask us to start within those 14 days — which is common for urgent cases — you agree that you pay only for the part of the work already done if you withdraw, and that the right of withdrawal ends once the agreed work is fully delivered. Invoices are payable within 14 days. Statutory consumer rights remain unaffected.