Not a genuine experience
Trustpilot says reviews must be based on a genuine experience — fake reviews are removed.
Unfair review on Google, Trustpilot or Airbnb? No removal, no fee.Free check →
Trustpilot review removal
Unfair Trustpilot review?
Get it removed.
Trustpilot only assesses a flagged review for the reason you choose — pick the wrong one and it stays. We choose the ground, prepare the evidence and follow it up. You only pay once it's gone.
1 The review2 Your details
- Free human check within 1 business day
- From €99 · only after removal
A fairer first impression
LM
Lumen & CoLighting webshop · Antwerp · fictional
3,9212 reviews · TrustScore
DRDries M.1 review · 5 days ago
“Ordered twice, nothing ever arrived. Total scam, avoid.”
No order under this name or emailSOSofie D.3 reviews · 2 weeks ago
“Lamp arrived in two days, well packed, and they answered my question within the hour.”
Fictional business and reviews, for illustration only — not a client or a measured result.
No removal, no fee 30-day re-post guarantee Evidence-led requests We follow up until there's an answer Checked by a person, every time
What Trustpilot removes
Reviews that break
Trustpilot's rules.
These are the grounds in Trustpilot's own policy. We only file when a review really fits one of them — and tell you for free when it doesn't.
Conflict of interest
Competitors, employees, owners or family of the business can't review it.
Personal information
Other people's phone numbers, email addresses or photos aren't allowed.
Harmful or illegal content
Hate speech, threats, obscenity — and defamation, which only the business can report.
Promotional content
Ads, promo codes or links to an unrelated business.
About another business
A review clearly meant for a different company.
Stays online
A real customer's honest, negative experience · A review you simply disagree with · A mention of a competitor on its own.
How it works on Trustpilot
Four steps.
You pay at the end.
No account access, no guesswork about which button to press.
- 01
You send the review
The link to the review, or your company name. Two minutes.
- 02
We choose the ground
Trustpilot only checks the reason that's selected, so this is the step that decides the case.
- 03
The flag is filed with evidence
Order records, staff lists, the competitor link — whatever proves that ground. Where Trustpilot only accepts it from your own business account, we tell you exactly what to paste and click.
- 04
Follow-up until there's an answer
If the review stays, we check whether more evidence or another ground applies. You only pay once it's removed.
See how it works
Unfair review to removed,
in under a minute.
What cases look like
From unfair review
to removed.
Typical cases on each platform, step by step. These are illustrative composites of situations we handle — not named client results.
A one-star from someone who was never a patient
Ground: Not a real experience
- 0hReview sent, with the appointment system export
- 5hAssessed: no patient under that name or date
- 1 dayRequest filed with the evidence
- 3 daysRemoved, checked twice 24h apart
Three reviews from a competitor's staff
Ground: Conflict of interest
- 0hThree links sent in one request
- 1 dayLinked to the competitor via names and timing
- 2 daysFlagged per review on the right ground
- 9 daysAll three removed
A guest threatened a bad review unless refunded
Ground: Extortion
- 0hReview and the guest's messages sent — urgent
- 4hFiled the same day as an extortion case
- 2 daysAirbnb asked for the message thread
- 5 daysRemoved
Why Reviewell
Report it yourself, pay upfront —
or pay only for results.
Report it yourselfReviewellPay-upfront services
Cost if the review stays€0, but your time €0Paid anyway
Price known before you start Yes, fixed per reviewOften an hourly rate or package
Right policy ground and evidenceUp to you Chosen by a specialistVaries
Follow-ups and appealsUp to you IncludedSometimes extra
If it comes back within 30 daysStart over Handled again, or refundedUsually a new fee
Access to your account Never neededSometimes asked
The promise is simple
Review stays?
Then you pay nothing.
One fixed price before we start. Payment only after a confirmed removal.
Nothing upfront. No surprise invoices. Back within 30 days? We handle it again — or refund you.Check my review →Pricing
No removal,
no fee.
You know the price before we start, and you only pay it if the review is actually removed. No subscription, no hourly rate, nothing upfront.
Full pricing detailsGoogle · Trustpilot · AirbnbFrom €99per removed review · excl. VAT
- Free policy check first
- Fixed price per review, agreed upfront
- Request, follow-ups and appeals included
- Invoice only after confirmed removal
- 30-day re-post guarantee
From 5 reviews: −20% each. Urgent: +€49, filed the same day. Complex case — lots of evidence, several appeals, a legal angle? A higher, fixed quote before we start.
Check my review →Trustpilot questions
Good questions.
Clear answers.
Can Trustpilot reviews be removed?+
Yes, when they break Trustpilot's guidelines — not a genuine experience, a conflict of interest, personal information, harmful or illegal content, promotion, or a review about another business. A genuine negative experience stays, and we'll tell you that for free.
Why did Trustpilot reject my own flag?+
Trustpilot assesses a flagged review only for the reason that was selected. A fake review flagged as “harmful”, or flagged without anything that supports the ground, usually stays. That's the part we fix.
Do you need my Trustpilot Business login?+
No. We never ask for passwords. If a flag can only be filed from your own business account, we give you the exact reason, text and evidence to submit.
How much does it cost?+
The same as on Google: a fixed price per review from €99, agreed before we start, and only payable once the review is removed. Reviews that come back within 30 days are handled again, or refunded.
Who we are
A real company,
with real people.
Reviewell BV · Brussels, Belgium · KBO/BTW BE 1012.058.705 · info@reviewell.com
Every review is checked by a person before anything is filed. We never invent evidence, never contact the reviewer and never post reviews in return.
Safe for your profile. No mass-flagging, no fake counter-reviews, no bought reviews, no login to your account — nothing that could get your profile or listing restricted. Every request is based on the platform's own rules: Google, Trustpilot and Airbnb.
Independent service. Not affiliated with Google, Trustpilot or Airbnb. The platform makes the final decision on every removal — we don't promise what we can't control.
Read our case standardsYour business deserves better
You built your business.
Protect the name you earned.
Pick one review to start. We confirm your request, tell you the price, and handle the process.
- No removal, no fee
- A reply within one business day
- Follow your case live via the link in your email
Your next step starts here
1 The review2 Your details