A careful first response
What to do next.
- Read Trustpilot's decision: which reason was assessed?
- Ask whether another ground fits better (for example conflict of interest instead of harmful content)
- Collect evidence you didn't send the first time
- Don't flag the same review again with the same reason and nothing new
- Consider a calm public reply while you wait
Why flags get rejected
Trustpilot only checks the selected reason. If the review is fake but was flagged as offensive, or flagged without anything showing it's not a genuine experience, it stays.
A second attempt
A new flag makes sense when you have a better-fitting ground or new evidence. Repeating the same flag rarely changes the outcome.
Defamation
False factual claims that damage your business are a separate route on Trustpilot — and only the business itself can report defamation.